Terms And Conditions

Terms And Conditions

This document sets out the terms upon which Tournerbury Holdings Ltd agrees to allow you to occupy and use Woods Cottage and Tournerbury Woods (of which details are set out on the booking form and on the website at www.tournerbury.com) (the property) for the purpose of short term holiday accommodation.

1. Contract
This Contract will be entered into and will become binding upon you when Tournerbury Holdings Ltd places in the post to you a written booking confirmation. This Contract shall be governed by and subject to the laws of England and Wales and any dispute arising between you and Tournerbury Holdings Ltd shall be submitted to the exclusive jurisdiction of the Courts in England and Wales.

2. Payment
A deposit of one half of the rental fee is payable if the booking is made more than thirteen weeks before the commencement of the rental. Non-payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the Customer. For bookings made less than thirteen weeks before the commencement of the rental the total rental fee is payable on booking. Payment can only be accepted by cheque if it is denominated in sterling british pounds and received not less than two weeks before the commencement of the rental. All payments shall be made to Tournerbury Holdings Ltd at the address at the top of the Booking Form. Payment can be made by inter-bank transfer and must be cleared funds not less than two weeks before the commencement of the rental.

3. Cancellations
Any cancellation made by the Customer for whatever reason shall be in writing. If the booking is cancelled within two weeks of the arrival date, the entire rental fee will be forfeit. For cancellations made prior to two weeks before the arrival date, a percentage of the rental fee will be refundable, the percentage being calculated according to a sliding scale and increasing with the length of time between the date of cancellation and the arrival date. The amount of the cancellation fee constitutes Tournerbury Holding's reasonable estimate of losses arising out of a cancellation. Please see our cancellations page for full details of our policy regarding cancellations and movement of bookings. Tournerbury Holdings Ltd strongly recommends Customers to take out Cancellation Insurance, details of which are set out in paragraph 4.

4. Cancellation Insurance
Cancellation Insurance is not compulsory but we strongly recommend such insurance cover to protect against the cancellation penalty.

5. VAT
Tournerbury Holdings Ltd is registered for VAT. All pricing on this website includes VAT at the prevailing rate. 

6. Period of Hire
Rentals commence, unless otherwise notified, at 4 p.m. on the day of arrival and terminate at 10 a.m. on the day of departure.

7. Number of Persons in the property
The number of persons occupying the property must not exceed the maximum number stipulated in the booking confirmation. Tournerbury Holdings Ltd reserves the right to refuse entry to the entire party if this condition is not observed.

8. Complaints
Should there be any cause for complaint during the occupation of the property, it must be notified promptly to Tournerbury Holdings Ltd and in the case of a serious problem confirmed in writing.

9. Care of the property
The Customer shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. Smoking is not permitted in Twin Cottage.

The Customer undertakes not to do or permit anything on the premises which might cause a nuisance to the owner or neighbours.

10. Breakages or damage
The Customer will be responsible, whether caused directly or indirectly by the Customer, for any damage or breakages to the property or its contents. In the event of damage to the property, the Customer will on an indemnity basis reimburse Tournerbury Holdings Ltd the cost of repairing the damage. In the case of breakages, the Customer will on an indemnity basis reimburse Tournerbury Holdings Ltd the cost of replacing (as new) or repairing the damaged item or items.

11. Pets
Pets are accepted at Woods Cottage. All pets bought by Customers must be fully house trained.

12. Liability
Tournerbury Holdings Ltd, its employees and agents, the Trustees and beneficiaries who are responsible for Woods Cottage and Tournerbury Woods (the Owners), will not be liable for any loss or damage suffered by the Customer or any member of the Customer's party or to their property, except where such loss or damage is due to the negligence of the Owners.   In those circumstances, the liability of the Owners to the Customer and any member of the Customer's party will be limited to the loss or damage which was a foreseeable result of such negligence. Except in the case of death or personal injury resulting from such negligence, the Owner's total liability to you in respect of any breach of the terms and conditions or tort or other act or omission by the Owner, her servants or agents in connection with this agreement shall be limited in aggregate to the price agreed to be paid by the Customer for the right to use the property for the period agreed.

13. Right of entry
The Owners, their servants or agents shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

14. Children
The Customer must accept responsibility for the safety of their children and is solely responsible for them and any children either within the Customer's party or visiting the Customer during the Customer's stay at Woods Cottage.

15. Parking
Cars should be parked in the drive of Woods Cottage and not on the forest verges outside of the property.

16. Miscellaneous
These terms and conditions override and supersede all previous versions in any previous course of dealing between Tournerbury Holdings and the Customer. In the event of any inconsistency between these terms & conditions and any other literature whether found on the Tournerbury website or otherwise, the provisions of these terms & conditions will prevail. If any of these terms & conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provisions shall to the extent required be severed from this agreement and rendered ineffective as far as possible without modifying the remaining provisions of this agreement and shall not in any way affect any other circumstances or of the validity or enforcement of these terms & conditions. Tournerbury Holdings does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its employees or any of its servants or agents.




  • “Our second time here and utterly superb again”.

    Kohler party - Surrey

  • “We had a great weekend – so relaxing. The cottage is lovely and it is so amazing to have the woods and the sea together in one incredible place.”

    Vacar family - Hertfordshire

  • “What an amazing place. We”ve loved eating outside and watching the wildlife. Thank you for thinking of everything to make our stay wonderful.”

    Purewal family